FAQ - Frequently Asked Questions
Frequently Asked Questions
These information have been updated following the latest government announcements (13-01-2022). Depending on the evolution of the epidemic, these information are likely to be modified.
Do you need the health pass to ski ?
The health pass is compulsory in Les 3 Vallées since the 4th December for anyone over the age of 12 and 2 months to access to ski lifts (even free ones, except Magic Carpets) and to go into the slopeside restaurants (and terraces).
Random checks will be carried out at the ski lift departure points, at the start of ski lessons and at the entrance to slopeside restaurants.
The national rules for France apply for the other leisure facilities (bars, restaurants, cinemas, etc.), the health pass is required for anyone over the age of 12 and 2 months.
Do face masks need to be worn on slopes ?
When you are on the slopes, it is not necessary to wear a mask. Breathe the pure air of our beautiful mountains!
Do face masks need to be worn on ski lifts?
Wearing a mask is compulsory (from age 11) in these spaces:
- In all sales outlets,
- On all ski lifts, when queueing – both inside and outside,
- In all types of ski lifts during the transport - we advise you to travel with your family or with other members of your group.
Skiers are required to wear a surgical mask or a category 1 fabric mask. Regarding neck warmers, only those that are filtering and approved will be authorized as an alternative to masks.
If you’ve forgotten your mask, don’t panic! You can buy a "2in1Mask by Les 3 Vallées".
Can I be tested and vaccinated in the resort ?
Yes. Spaces dedicated to PCR and antigen tests and vaccination will be set up in each resort of Les 3 Vallées.
What hygiene measures are being carried out in the ski lift arrival and departure stations, and in public places (toilets…) ?
You can wash your hands with soap and water in the public toilets and with the hand sanitiser available in all public places. Surfaces and objects used by many different people, such as credit card machines, bank note and card readers, door handles, railings, surfaces and payment counters will be regularly cleaned, as will all premises open to the public.
How are you limiting unnecessary contact?
As well as being available to purchase in sales outlets, you can also buy or recharge your skipass online, meaning you won’t have to wait in a queue, therefore keeping contact to a strict minimum. The health pass will be verified on the ski area.
If you don’t have a rechargeable skipass card, you can get one from the sales outlets.
Those who prefer to pay and collect their ski lift pass from the sales outlet will be asked to pay by credit or debit card wherever possible.
Is there a capacity limit?
Gondola lift, cable car and chairlift capacity is not restricted. We advise you to travel with your family or with other members of your group, if possible.
How is your ski lift personnel protected?
Just as we want to keep our visitors safe, it goes without saying that the same applies to our personnel. General measures such as hand hygiene, social distancing and regular cleaning of shared surfaces, equipment and premises have been implemented. Masks MUST be worn by all sales staff, ski lift personnel etc.