FAQ - Frequently Asked Questions
Frequently Asked Questions
We are awaiting government announcements in mid-October to update the information below.
Do face masks need to be worn on slopes ?
When you are on the slopes, it is not necessary to wear a mask. Breathe the pure air of our beautiful mountains!
Do face masks need to be worn on ski lifts?
Masks MUST be worn from the ski lift entry gate until the end of the gondola lift, cable car or chairlift journey for anyone OVER THE AGE OF 11. This rule also applies to the "Speedmountain" toboggan run on rails in Les Menuires.
If you’ve forgotten your mask, don’t panic! You can buy a "2in1Mask by Les 3 Vallées" from any of our sales outlets.
What hygiene measures are being carried out in the ski lift arrival and departure stations, and in public places (toilets…) ?
You can wash your hands with soap and water in the public toilets and with the hand sanitiser available for that purpose in some departure/arrival stations. Surfaces and objects used by many different people, such as credit card machines, bank note and card readers, door handles, railings, surfaces and payment counters will be regularly cleaned, as will all premises open to the public.
How are you limiting unnecessary contact?
As well as being available to purchase in sales outlets, you can also buy or recharge your skipass online, meaning you won’t have to wait in a queue, therefore keeping contact to a strict minimum. If you don’t have a rechargeable skipass card, you can get one from the sales outlets.
Those who prefer to pay and collect their ski lift pass from the sales outlet will be asked to pay by credit or debit card wherever possible.
Is there a capacity limit?
Gondola lift, cable car and chairlift capacity is not restricted. As is the same for public transport, masks MUST be worn. We advise you to travel with your family or with other members of your group, if possible.
How is your ski lift personnel protected?
Just as we want to keep our visitors safe, it goes without saying that the same applies to our personnel. General measures such as hand hygiene, social distancing and regular cleaning of shared surfaces, equipment and premises have been implemented. Masks MUST be worn by all sales staff, ski lift personnel etc.